Surga55 Privacy Policy – Malaysian User Data Protection
Surga55 takes our responsibility to user privacy seriously. This Privacy Policy explains what information we collect, how it is used, how it is protected, and the rights you hold as a user of our platform in Malaysia.
Effective: 2026 | Platform: surga55 | Applicable Country: Malaysia
1. Information We Collect
When you register and use the surga55 platform, we collect several categories of information to ensure our services run smoothly and securely.
Account Information
This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is used to verify your identity and grant access to your surga55 account.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser version, IP address, and language settings when you access our platform. This data helps us identify technical issues and ensure an optimal experience across all devices.
Payment Information in MYR
To process deposits and withdrawals in MYR, we may collect payment-related information such as your bank name, partially masked account number, or e-wallet details. surga55 does not store full card numbers or banking passwords under any circumstances.
Usage & Activity Data
We record activity on the platform, including games played, betting history, logins, and other actions taken within your account. These records are used for security purposes, fraud detection, and service improvement.
2. Purpose of Data Use & Cookies
Purpose of Data Use
The information we collect is used for the following purposes:
- Processing account registration and verifying user identity
- Processing deposit and withdrawal transactions in MYR
- Providing customer support and responding to enquiries
- Detecting and preventing fraud, money laundering, or platform abuse
- Sending important notifications related to your account, transactions, or policy updates
- Improving overall platform functionality and user experience
- Complying with applicable legal and regulatory requirements in Malaysia
Cookies & Tracking
Surga55 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies allow us to remember your login settings, personalise content based on your preferences, and analyse usage patterns in aggregate for service improvement purposes. You can manage or disable cookies through your browser settings, though this may affect the functionality of certain parts of the platform.
3. Data Storage, Security & Third-Party Sharing
Data Storage & Security
All surga55 user data is stored on servers protected with industry-standard encryption. We employ appropriate security protocols to safeguard your data against unauthorised access, disclosure, alteration, or destruction. Access to personal data is restricted to staff who require it for operational purposes only, and they are bound by strict confidentiality obligations.
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Once the retention period ends, data will be securely deleted or anonymised.
Third-Party Data Sharing
Surga55 does not sell, rent, or trade users' personal data to third parties for marketing purposes. However, we may share information with third parties in limited circumstances, including:
- Payment service providers: to securely process financial transactions in MYR
- Technical service providers: who assist us in platform operations, subject to strict confidentiality agreements
- Relevant authorities: when required by Malaysian law or a valid court order
- Fraud prevention: to the relevant agencies for the purpose of detecting and preventing illegal activity
In all cases of data sharing, surga55 ensures that the receiving parties uphold data protection standards comparable to our own policy.
4. User Rights – Access, Correction & Deletion
As a surga55 user, you have the following rights regarding your personal data:
Right of Access
You have the right to know what personal data we hold about you. You may request a copy of this information through the customer support channels available within your account. We will process your request within a reasonable timeframe.
Right to Correction
If you find that any information we hold about you is inaccurate or outdated, you have the right to request a correction. Some details can be updated directly through your account settings page on the surga55 platform, while others may require identity verification before changes can be made.
Right to Deletion
Under certain circumstances, you have the right to request deletion of your personal data. However, surga55 may need to retain certain data for a specified period to comply with legal requirements, resolve any outstanding disputes, or prevent fraud. Deletion requests will be assessed in accordance with current operational and regulatory requirements.
5. Policy Changes & How to Contact Us
Surga55 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices, legal requirements, or technology. Any significant changes will be communicated via a notice on this website, and the new effective date will be clearly stated at the top of this document.
Your continued use of the surga55 platform after any changes are published will be considered acceptance of the updated privacy terms. It is your responsibility to review this page periodically.
Contact surga55 Support Team
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to the surga55 customer support team through the available channels after logging into your account. You may also refer to the FAQ for answers to frequently asked questions.
General support email: [email protected]
This policy was last updated: 2026. All rights reserved by surga55.